So, for about the last week and a half Katie and I have had very sketchy cell phone coverage in Whitewater. We called T-Mobile and first they told us to call Cingular (we roam on Cingular towers in whitewater). Of course, Cingular refused to talk to us because we arenâ€™t their customers, they informed us T-Mobile has to contact Cingular and work with them directly to solve the issues. We called T-Mobile back, they and they filed a ticket. After a few days of hearing nothing, I decided we needed to determine what cell tower was causing us problems. After visiting cellreception.com, I plotted all the cell towers in the area out on Lucy, and we (Katie and I) headed for the car to take a tour around and figure out what was going on. After about an hour of driving around, we determined what I had thought. The tower on Winther Hall apparently doesnâ€™t play nice with T-Mobile. So, I then thought Iâ€™d call T-Mobile and have them add this information to the ticket in hopes that it may help out the engineers some.
Today, Mike called up T-Mobile, and they told him they closed the first ticket, opened a ticket at a higher level, they then closed that ticket and opened a ticket at OSD. Mike also informed me that they did a site survey of the area and submitted a proposal for a new tower in this location. Cross your fingers, maybe they will put one up! Until then, itâ€™s the joys of sporadic cell service so if you call and get voicemail right away or after a couple rings, thatâ€™s why.
~ Receptionless in Whitewater