Three reasons why you should never deal with Samsung tech
- Their call center has very long hold times, and poor
- They need to look up the definition of â€œWarrantyâ€ in the dictionary.
- The departments that matter have bankerâ€™s hours.
After several hours of wasting my life on hold with Samsung, I come to find out that they have one of the worst warrantyâ€™s ever. Their 1 year manufacturerâ€™s warranty only covers repair of your original handset. I f for some reason the cell phone cannot be repaired, Samsung simply send it back to you and say â€œNot Repairableâ€ and you are left on your own. The technician I spoke with told me the only way to get the phone replaced under the 1 year warranty would be to file an insurance claim, and pay the $70 deductible (that is assuming you have insurance on your line through your cell provider).
So, if manufacturerâ€™s warranty is important to you, Samsung is not the company for you to purchase a phone from.